Not happy with something? Here is how returns and refunds work at Felvix.
Our 30-Day Window
You have 30 days from delivery to return an item. It needs to be unused, in its original packaging, and in the same condition it turned up in.
Starting a Return
Reach out through our contact page with your order number and the reason for the return. Heads up: anything sent back without getting the okay from us first cannot be accepted.
Damaged or Wrong Item
Give your order a once over when it lands. If something is defective, damaged, or just not what you ordered, let us know right away so we can put it right.
What Cannot Be Returned
A few things are off the table: custom or personalized items, anything damaged through misuse, items sent back without their original packaging, and anything marked as final sale.
Refunds
Once we have your return and have checked it over, your refund goes back to your original payment method within 7-14 business days. Your bank might take a little longer to show it.
Exchanges
Want a swap? Send the original back, then place a new, separate order for the item you want. Keeps things clean and quick.
Return Shipping
Return shipping is on you, unless the return is down to our mistake, in which case we cover it.
Questions?
Anything about returns goes through our contact page.