Refund policy

Last updated: 9 September 2026

We want you to love your purchase. If you are not completely satisfied, we are here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

How to Start a Return

Email us at felvix.shop@outlook.com with your order number and the item you would like to return. We will send you instructions on where and how to send your package. Items sent back without first requesting a return cannot be accepted.

Return Shipping

Unless your item is faulty or incorrect, you are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be responsible for items lost on their way back to us.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 5 to 10 business days. Please note it may take additional time for your bank to process and post the refund.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery at felvix.shop@outlook.com with your order number and photos. We will arrange a replacement or a full refund at no cost to you.

Cancellations

If you wish to cancel your order, contact us as soon as possible. If your order has not yet been dispatched, we will cancel it and issue a full refund. If it has already been dispatched, you can refuse delivery or return it once it arrives.