Shipping policy

Last updated: 9 September 2026

Processing Time

Orders are processed and dispatched within 1 to 3 business days of purchase. Orders placed over weekends or holidays are processed on the next business day.

Delivery Time

Estimated delivery is 5 to 10 business days after dispatch. Delivery times are estimates and are not guaranteed, as they can be affected by the carrier and by factors beyond our control.

Order Tracking

Once your order is dispatched, you will receive an email with your tracking number. Please note that the first tracking scan can take a few days to appear after dispatch, so a lack of movement early on is completely normal.

Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase.

Where We Ship From

Our products are shipped directly from our international manufacturing partners, which allows us to offer quality products at fair prices. Any applicable duties are handled on our end, with no surprise charges to you.

Incorrect Addresses

Please make sure your shipping address is correct at checkout. If you notice a mistake, contact us immediately at felvix.shop@outlook.com. If your order has not yet been dispatched, we will update it. Once it has been dispatched, we cannot guarantee changes.

Lost or Delayed Parcels

If your parcel is significantly delayed or appears to be lost, contact us at felvix.shop@outlook.com and we will investigate with the carrier and make it right.